1.

Enrolment Cancellation

To cancel enrolment, provide at least 30 days’ notice. Lessons during the notice period are paid for and attended. There are no cancellation fees, but the 30 days’ notice is mandatory.

2.1

Cancellation Options & PolicyLate Cancellations (Less than 48 Hours’ Notice):

• Video Lesson Recording: Request via the student portal prior to lesson star (“Request LessonMate”).

• Lesson Transfer: Anyone in your household can attend in place of the student, with no prior notice required.

• Cancel Lesson: If none of the above options apply, cancel via the student portal. Cancellations made less than 48 hours before the lesson are forfeited and billed.

2.2

Early Cancellations (More than 48 Hours’ Notice):

• Makeup lessons is issued and can be used with any teacher at any location.

• Makeup lessons are self-scheduled through the student portal, up to 10 days in advance.

• Makeup lessons can only be used with an active subscription with weekly lessons

• Makeup lessons are valid for 60 days and can be scheduled directly from your portal

• Makeups can not be used in lieu of regular lessons nor can weekly lessons be placed on hold for makeup lesson use.

• Makeup lessons cannot be applied as credits toward future payments, nor can they be refunded in cash for their original value or cost.

• Makeup lessons cannot be rescheduled once booked and are forfeited if missed or canceled

• If membership is canceled with 30 days’ notice, any unused makeup lessons expire at the same time.

3.

Billing

Lessons are billed monthly on the 1st of each month. The number of lessons per month may vary depending on the number of days in the month and holidays.

• If you start lessons mid-month, your first bill will be on the day of your first lesson, then on the 1st of each month thereafter.

• Billing is calculated based on scheduled lessons, considering holidays and the total number of lesson days each month.

• Our studios follow the Alberta provincial bank holiday schedule, meaning we are closed on these holidays, and no lessons or billing will apply. However, we remain open on some “optional holidays.” Please check your student portal for details on your upcoming schedule.

4.

Health and Safety

Students showing signs of illness (coughing, sneezing, runny nose, sore throat, or chest discomfort) are requested to cancel in-person lessons and opt for a video lesson (LessonMate) instead.

• Instructors may ask sick students to wait in the lobby. A video lesson (LessonMate) will then be provided.

5.

Hold Harmless Agreement

By enrolling in lessons at Cochrane Music Academy, Chestermere Music Academy, Beaumont Music Academy, or Notable Music Academy or any other Academies owned by Cowie Holdings Inc. , you agree to the following:

• Participation involves risks (e.g., physical strain, repetitive motion injuries). You voluntarily assume all risks.

• You release and hold harmless the academies, Cowie Holdings Inc., their owners, instructors, employees, and representatives from any claims, liabilities, or expenses related to participation, except in cases of gross negligence or intentional misconduct.

• The academy is not responsible for lost, stolen, or damaged property.

6.

Contact Information

For questions or requests, contact us at:

• Tex/Phone: 587-328-1507

• Email: [email protected]

• Customer Support Business Hours: Monday to Friday, 10:00 am – 6:00 pm